Privacy Policy – wb999 Online Gaming Pakistan

1. Introduction

This Privacy Policy describes how wb999 ("we", "us", "the platform") collects, stores, uses and protects personal information belonging to members and visitors ("you") of the wb999 online gaming platform at wb999.pro. The platform is operated as an online entertainment service for adult players in Pakistan, and all financial activity takes place in PKR.

We understand that players in Pakistan value straightforward information about how their data is handled — particularly when that data includes payment details linked to JazzCash, Easypaisa, Raast and bank accounts. This policy is written in plain English to make that information as clear as possible.

By creating a wb999 account or using the platform in any way, you agree to the data practices described in this policy. If you do not agree with any part of this policy, you should stop using the platform and contact our support team to close your account.

2. Information We Collect

wb999 collects personal information through several channels. The categories of information we collect are set out below:

Information you provide directly:

• Full legal name and date of birth provided during account registration.
• Contact details including email address and mobile number.
• Identity verification documents such as a copy of a national ID card or passport, submitted when completing account verification.
• Any additional information you provide when contacting our support team via live chat or email.

Information generated by your account activity:

• PKR deposit and withdrawal transaction records, including the payment method used (JazzCash, Easypaisa, Raast, bank transfer or card).
• Game activity records including games played, bet amounts in PKR, results and session durations. This data is used for account management, responsible gaming monitoring and dispute resolution.
• Bonus and promotion activity, including which offers you have claimed and the status of wagering requirements.
• Login activity including timestamps and the device or browser used to access the platform.

Information collected automatically:

• IP address and approximate location data for security and fraud prevention purposes.
• Device type, operating system and browser information for platform compatibility purposes.
• Cookies and similar tracking technologies as described in Section 7.

3. How We Use Your Data

The personal information wb999 holds about you is used for the following purposes:

wb999 does not use your personal data for automated decision-making that has a legal or similarly significant effect on you without human review. Where automated systems flag an account for review — for example as part of fraud detection or responsible gaming monitoring — a member of our team will review the flagged activity before any action is taken on the account.

4. Payment Data & PKR Transactions

All financial activity at wb999 is conducted in Pakistani Rupees (PKR). When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, bank transfer or card, the transaction is processed through the relevant payment provider. wb999 retains a record of each transaction — including the amount in PKR, the method used, the date and the transaction reference — as part of your account history.

wb999 does not store full card numbers or mobile wallet PINs on its own servers. Payment credentials entered during a transaction are handled by the respective payment provider under their own security and data standards. wb999 receives only the information needed to confirm that a transaction has been completed and to record it against your account.

• PKR transaction records are retained as part of your account history and are used for withdrawal processing, dispute resolution and account verification.
• Transaction data may be reviewed internally as part of fraud prevention and responsible gaming monitoring processes.
• wb999 may request supporting documentation for large PKR transactions as part of standard account management procedures.

5. Sharing Your Information

wb999 does not sell your personal data to any third party. We do not share your information for third-party marketing purposes. There are, however, specific circumstances in which wb999 shares member data with external parties in order to operate the platform:

• Payment Processors: When you make a PKR deposit or withdrawal, the relevant payment processor (such as JazzCash or Easypaisa) receives the transaction data necessary to complete the payment. This sharing is necessary to fulfil your transaction request.
• Game Providers: The game studios and providers whose titles are available on the wb999 platform receive session data necessary to deliver the game to your account. This typically includes a session token and your account identifier. Game providers do not receive your full personal profile.
• Identity Verification Services: When you submit verification documents, they may be processed through a secure third-party identity verification service. This is done solely for the purpose of confirming your identity as required by our account verification procedures.
• Technology and Infrastructure Providers: wb999 uses third-party technology providers for hosting, security and platform infrastructure. These providers process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes.
• Internal Investigations and Legal Obligations: If wb999 is required to disclose member information as part of a legitimate legal process, or in the event of a serious internal investigation involving suspected fraud or criminal activity, relevant data may be disclosed to the appropriate parties. wb999 will not disclose more information than is required in such circumstances.

6. Data Security

wb999 takes the security of your personal information seriously and maintains technical and organisational measures appropriate to the nature of the data we hold. These include:

• TLS Encryption: All data transmitted between your browser or device and the wb999 platform is encrypted using Transport Layer Security (TLS). This applies to your login session, all account activity and any data you submit through the platform.
• Secure Storage: Personal data including your verification documents and PKR transaction records is stored on secured servers. Access to stored personal data is restricted to wb999 staff who require it to perform their job functions.
• Access Controls: Internal systems that contain personal member data are protected by access controls. Staff access is role-based and logged.
• Regular Reviews: wb999 conducts regular internal reviews of its data security practices and updates them as the threat landscape and platform evolve.

While wb999 takes reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — particularly by using a strong unique password and not sharing your login credentials with anyone. If you suspect your account has been compromised, contact our support team immediately.

7. Cookies

wb999 uses cookies — small text files stored on your device — to support the operation of the platform. The types of cookies used by wb999 are:

• Essential Cookies: These are required for the platform to function. They maintain your login session, remember your account preferences and enable core platform features. Without essential cookies, the wb999 platform cannot operate correctly.
• Performance Cookies: These collect anonymised data about how members use the platform — such as which pages are visited most and where errors occur. This data helps us improve the platform over time. It does not identify individual members.
• Functional Cookies: These remember choices you have made on the platform — such as your preferred game category or language settings — so you do not have to re-select them each time you visit.

wb999 does not use advertising or cross-site tracking cookies. We do not use cookies to track your activity on websites other than wb999.pro.

You can manage or delete cookies through your browser settings at any time. Be aware that disabling essential cookies will affect your ability to log in and use the platform. Disabling performance or functional cookies will not prevent you from using wb999 but may affect your experience.

8. Data Retention

wb999 retains personal data for as long as your account is active and for a defined period after account closure. The general retention principles we follow are:

• Account profile data and transaction records in PKR are retained for a minimum period after account closure to support any post-closure disputes, withdrawal processing or investigation requirements.
• Identity verification documents are retained in line with our internal verification and record-keeping procedures. Once the retention period expires, documents are securely deleted.
• Game activity logs are retained for a period sufficient to support responsible gaming reviews and dispute resolution.
• Support correspondence is retained for a reasonable period to maintain a record of how account issues were handled.

Where data is no longer required for any of the purposes described in this policy and the applicable retention period has expired, it is securely deleted or anonymised so that it can no longer be linked to your identity.

9. Minors & Age Verification

wb999 is an adult entertainment platform. We do not knowingly collect personal information from any person under the age of 18. Age verification is a required step in the account registration and verification process. If wb999 discovers that a member account belongs to a person under 18, the account will be immediately closed, all balances will be held pending review and any deposits made will be returned via the original PKR payment method.

If you are a parent or guardian and believe that a minor has registered an account with wb999, please contact our support team immediately. We will investigate and take the appropriate action promptly.

10. Your Rights

As a wb999 member, you have the following rights regarding your personal data. All requests can be submitted by contacting the wb999 support team:

• Right of Access: You may request a copy of the personal data wb999 holds about you. We will provide this in a readable format within a reasonable timeframe.
• Right to Rectification: If any personal information wb999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data — such as your registered name — we may need to verify updated information before making a change.
• Right to Deletion: You may request deletion of your personal data. This right is subject to our legal and operational retention obligations — for example, PKR transaction records that are required for financial record-keeping cannot be deleted immediately on request but will be removed once the retention period expires.
• Right to Withdraw Consent: Where data processing is based on your consent — such as receiving marketing emails — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to Object: You may object to processing of your personal data in specific circumstances. Contact our support team to discuss your specific situation.

11. Third-Party Services

The wb999 platform integrates with third-party services to deliver its features. These include game providers whose titles are available in the platform, payment processors for PKR transactions and infrastructure providers. Each of these third parties operates under their own privacy policies for the data they process directly.

wb999 is not responsible for the privacy practices of third-party game providers or payment processors. However, we only work with third-party services that we consider to have appropriate data handling standards, and where data is shared with them, it is limited to what is strictly necessary for the specific service they are providing.

The wb999 platform does not contain links to external websites. This privacy policy applies only to data collected and processed by wb999 directly through the wb999.pro platform.

12. Policy Updates

wb999 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or other relevant factors. When material changes are made, we will notify active members via the email address associated with their account and update the effective date at the top of this page.

We encourage you to review this page periodically so you are always aware of how your information is being handled. Continued use of the wb999 platform following notification of an updated Privacy Policy constitutes your acceptance of the updated policy.

If you have concerns about any changes to this policy, please contact our support team before continuing to use the platform. If you do not agree with an updated policy, you have the right to close your account and request deletion of your data as described in Section 10.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how wb999 handles your personal information, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

You can reach us via the live chat function available within the platform when you are logged into your wb999 account. For written enquiries, use the email address displayed in the footer of this page. We aim to respond to all privacy-related enquiries within one business day.

For concerns related to responsible gaming tools — such as deposit limits or self-exclusion — please visit our Responsible Gaming page or contact support directly for immediate assistance.